30 Day Satisfaction Guarantee. If you are not satisfied with any of the products shipped by ALL THAT CELLULAR, and wish to exchange it for another, you must notify us within 30 days from date of purchase, refund will only be given if we do not have an exchange available. Return shipping is the responsibility of the customer.
30 day warranty on all phones from date of purchase.
Please contact our customer support department at:
No refunds or exchanges on Sim Cards or Warranties.
Shipping and handling fees are not refundable. Fifteen percent restocking may apply to refunds.
1. How do I return/exchange merchandise?
Email us at firstname.lastname@example.org Our customer service representatives will try to solve your problem and if they cannot, we will issue you an RMA number.
2. What is an RMA number? RMA stands for Return Merchandise Authorization. It is the number we issue to our customers so that they may return merchandise.
3. Why do I need an RMA number? A: For two reasons. First, we often receive returns with no information to identify the customer. With an RMA number, we will be sure that we can identify which customer returned the merchandise. Second, we want to make sure that every other avenue has been exhausted and that the customer is returning it because there is no other option.
4. What happens if I return an item with no RMA number? A: The package might be refused and sent back to you. B: If we do accept the return for a refund, there will be a 15% restocking fee, and shipping charges are non refundable.